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CUSTOMER
SERVICE
TOLL-FREE
888-26-WENDY

SHIPPING

Unless a customer requests otherwise, we send all product packages by U.S. Postal Service. Shipping costs are based on the weight of the order.

All non-custom merchandise orders are fulfilled within 5 days of receipt of your order. Custom orders are fulfilled within 2 to 12 weeks of receipt of your order.

We deliver to most countries in the world. The tariffs and duties on international shipping are the responsibility of the recipient.

RETURNS

Non-customized apparel and accessories may be returned within 30 days of receipt of the merchandise. Customized apparel (specifically CRYSTALLIZEDTM and hand-painted dog designs on items) are not returnable or exchangeable, unless the goods have been incorrectly embellished, materially flawed, or damaged in shipment. However, it is our goal to provide you--our customers--with the highest quality products and resolve any issues to your satisfaction. Therefore if you are unhappy with your purchase, please contact us and we will reach a resolution.

Please note that sizing varies between manufacturers and styles. Read more about Sizing here. If you have any questions about how a garment may fit, or to have a sample (blank) sent to you, please contact us at cs@pwendy.com or at Toll Free: 1-888-269-3639. We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom-embellished.

We cannot accept returns or exchanges for any merchandise that has been used or is not in original, new condition. Shipping charges, insurance and handling fees are not refundable. Customers are responsible for all shipping fees associated with returns and exchanges. All items returned must be shipped via UPS, FedEx, USPS or any reputable carrier with tracking number and insurance. Customers must pre-pay all shipping charges and insure the shipment or accept the risk if the product is lost or damaged in shipment.

If your item has been incorrectly embellished, materially flawed, or damaged in shipment, please contact us at cs@pwendy.com or at Toll Free: 1-888-269-3639 within five (5) business days from receipt of merchandise and we will be happy to arrange for replacement of damaged goods, a credit to your account, or a refund.

For the life of the garment, we guarantee the integrity of the CRYSTALLIZEDTM - Swarovski Elements. If at any time, any of the crystals falls off or breaks, we will fix the item at no charge to you. If you have an item needing repair, please send an email to cs@pwendy.com. Please describe in detail what the issue is, and attach a photo if possible.

Returned merchandise should be sent to:

Pawsitively Wendy
3165 S. Alma School Road #29
PMB 142
Chandler, Arizona (AZ) USA 85248

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